Business

TSB customers hit by further mobile banking outages

Customers of TSB have faced further technical problems today with the banks mobile banking application.

The bank, which has endured a torrid time since it migrated its customer records to a new IT platform built by its Spanish parent company Sabadell.

Problems with the migration led to significant issues for customers trying to access mobile and online banking and saw chief executive Paul Pester hauled in front of MPs to explain the IT failure.

Frustrated customers tweeted TSB's corporate account with their issues.

@TSB It won't let me login to my tsb account on the app. I've tried all morning and afternoon. It doesn't get past the loading animation pic.twitter.com/ecGPGuVQ8L

— lewis (@lewismcdonaldd) July 14, 2018

Were really sorry that some of our customers are experiencing temporary issues with our mobile banking app. Customers are still able to access their accounts via Internet Banking on https://t.co/E7gRLUgbKo using a 1/2 Sophie

— TSB (@TSB) July 14, 2018

desktop browser or any mobile device. Were working as hard and as fast as we can to resolve the issue and will update our customers as soon as we can. 2/2 Sophie

— TSB (@TSB) July 14, 2018

The bank said: "Were working as hard and as fast as we can to resolve the issue and will update our customers as soon as we can."

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